Dog Grooming Policies

🧼 Hygiene and Sanitation Policy

• All grooming tools, surfaces, and equipment are sanitized before and after each appointment using pet-safe disinfectants.

• Towels, aprons, and grooming cloths are washed daily and never reused between dogs.

• Hand hygiene is maintained throughout the grooming process, and gloves are used when necessary.

• Dogs showing signs of contagious conditions (e.g., fleas, ticks, skin infections) may be refused service or rescheduled after treatment.

🐾 Animal Handling Policy

• Dogs are handled with gentleness, patience, and respect at all times.

• Positive reinforcement is used to encourage calm behavior; no forceful restraint or punishment is ever applied.

• If a dog shows signs of extreme stress or aggression, grooming may be paused or stopped for their safety.

• Owners must disclose any behavioral issues or medical conditions prior to the appointment.

💬 Customer Service Policy

• Clients are treated with courtesy, transparency, and professionalism.

• Clear communication is maintained regarding services, pricing, and any issues encountered during grooming.

• Feedback is welcomed and used to improve services.

• Photos or updates may be shared during or after grooming upon request.

📅 Appointment and Scheduling Policy

• Appointments are required in advance and confirmed via phone, email, or messaging.

• A 24-hour cancellation notice is required to avoid a cancellation fee.

• Late arrivals beyond 15 minutes may result in rescheduling or shortened service.

• No-shows may be charged a fee or required to prepay for future bookings.

🛡️ Safety Protocol

• Dogs are never left unattended on grooming tables or in unsafe areas.

• Emergency contact information must be provided for each pet.

• In case of injury or illness during grooming, owners will be contacted immediately and appropriate care will be provided.

• Grooming is performed in a secure, enclosed area to prevent escapes or accidents.